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One of our Eye Clinic Liaison Officers stands by a rack containing various information leaflets.
SUPPORTING YOU

Eye Clinic Liaison

Being diagnosed with sight loss can be a really difficult time, so our Eye Clinic Liaison Officers (ECLOs) are there to provide emotional support as well as practical help and advice.

Emotional support

We’re here to listen and provide reassurance, helping you cope with the emotional impact of sight loss.

Understanding clinical advice

Medical information can be overwhelming. We can help you understand your diagnosis, treatment options, and what to expect moving forward.

Practical advice

From advice for daily living to connecting you with local social services, we’re here to ensure you have the tools you need to live independently.

Workplace and benefits support

Our ECLOs can guide you through accessing benefits, support in the workplace, and reducing the impact of sight loss on your everyday life.

Our ECLOs are based at The Queen Elizabeth University Hospital, James Paget University Hospital and The Norfolk and Norwich University Hospital. You don’t have to be registered as sight impaired to use our service.

CASE STUDY: RICK'S STORY

Life after diagnosis

First diagnosed with glaucoma in 2014, by 2022 Rick had experienced 80% sight loss. After a successful career and a busy retirement, the diagnosis came as a major blow.

A close-up portrait of Rick, who is wearing a red jumper and sitting on a sofa.

I had lost my independence; my world had got narrower. I felt frightened, angry, helpless. I had faced challenging times in my life, but nothing compared to this. I was signposted to a number of services, including the equipment centre at Vision Norfolk and the activities the charity offers. Meeting other vision impaired people for the first time made me realise I wasn’t alone. The support I’ve received has shown me that there is life after sight loss.”

How to access our services

If you, or someone you know is finding life difficult because of impaired vision, please get in touch.

Call us on 01603 573000